:root{--cereja:#e50145;--laranja:#f15a22;--amarelo:#efd600;--verde:#0c893e;--roxo:#6b4e9e;--fundo:#fff8f2;--cartao:#fff;--texto:#2b2b2b;--suave:#7a7a7a;--borda:#f0e4d8;--titulo:"Baloo 2",-apple-system,sans-serif;--corpo:"Hind Madurai",-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--fundo);color:var(--texto);font-family:var(--corpo);font-size:15px}h1,h2,h3,h4{font-family:var(--titulo);line-height:1.2}button{font-family:inherit;cursor:pointer}input,select,textarea{font-family:inherit;font-size:14px;border:1px solid var(--borda);border-radius:8px;padding:8px 10px;background:#fff;color:var(--texto);width:100%}input:focus,select:focus,textarea:focus{outline:2px solid rgba(229,1,69,.25);border-color:var(--cereja)}input[type=checkbox]{width:auto}.topo{background:var(--cereja);color:#fff;padding:14px 24px;justify-content:space-between;gap:16px}.topo,.topo-marca{display:flex;align-items:center}.topo-marca{gap:14px}.logo{font-weight:800;font-size:26px;letter-spacing:-.5px;background:#fff;color:var(--cereja);border-radius:12px;padding:2px 12px}.logo,.topo-titulo{font-family:var(--titulo)}.topo-titulo{font-weight:700;font-size:20px}.topo-sub{font-size:13px;opacity:.85}.topo-usuario{font-size:14px;opacity:.9}.container{max-width:1440px;margin:0 auto;padding:20px 24px 64px}.carregando,.vazio{padding:48px;text-align:center;color:var(--suave)}.vazio h3{color:var(--texto);margin-bottom:8px}.erro-bloco{background:#fde8ee;color:#9b0030;padding:12px 16px;border-radius:10px;margin-bottom:16px}.erro-inline{color:#9b0030;font-size:13px;margin:6px 0}.dica{color:var(--suave);font-size:13px}.faixa-fase{display:flex;justify-content:space-between;align-items:center;gap:12px;background:#f4effb;border:1px solid #e0d6f0;color:#4b3673;padding:10px 14px;border-radius:10px;font-size:14px;margin-bottom:16px}.btn-primario{background:var(--cereja);color:#fff;border:none;border-radius:999px;padding:9px 18px;font-weight:600;font-size:14px}.btn-ia:disabled,.btn-primario:disabled,.btn-secundario:disabled{opacity:.55;cursor:default}.btn-secundario{background:#fff;color:var(--cereja);border:1px solid var(--cereja);border-radius:999px;padding:8px 16px}.btn-ia,.btn-secundario{font-weight:600;font-size:14px}.btn-ia{background:var(--roxo);color:#fff;border:none;border-radius:999px;padding:9px 18px}.btn-pequeno{padding:5px 12px;font-size:13px}.btn-icone{font-size:18px;color:var(--suave);padding:4px 8px}.btn-icone,.link{background:none;border:none}.link{color:var(--cereja);font-weight:600;text-decoration:underline;padding:0}.chip,.link{font-size:13px}.chip{background:#fff;border:1px solid var(--borda);border-radius:999px;padding:5px 12px;color:var(--texto)}.chip-ativo{background:var(--cereja);border-color:var(--cereja);color:#fff}.check{gap:8px;font-size:14px;margin:8px 0}.barra-acoes,.check{display:flex;align-items:center}.barra-acoes{justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:12px}.abas{display:flex;gap:4px;background:#fff;border:1px solid var(--borda);border-radius:999px;padding:4px}.aba{background:none;border:none;border-radius:999px;padding:7px 16px;font-weight:600;font-size:14px;color:var(--suave)}.aba-ativa{background:var(--cereja);color:#fff}.abas-pequenas{border-radius:10px;margin:0 20px}.abas-pequenas .aba{border-radius:8px;font-size:13px;padding:6px 12px}.acoes{display:flex;gap:8px;flex-wrap:wrap}.filtros{display:grid;grid-template-columns:2fr 1fr 1fr 1fr;grid-gap:8px;gap:8px;margin-bottom:14px}.quadro-opcoes{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px;flex-wrap:wrap;gap:8px}.quadro{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(260px,1fr);grid-gap:12px;gap:12px;overflow-x:auto;padding-bottom:8px}.coluna{background:#f7efe7;border-radius:12px;padding:10px;min-height:420px;transition:background .15s}.coluna-sobre{background:#fde8ee}.coluna-topo{display:flex;justify-content:space-between;align-items:center;font-family:var(--titulo);font-weight:700;font-size:16px;border-top:4px solid;padding:8px 4px 10px}.contador{background:#fff;border-radius:999px;padding:0 10px;font-size:13px}.coluna-itens{display:flex;flex-direction:column;gap:8px}.coluna-vazia{color:var(--suave);font-size:13px;text-align:center;padding:20px 0}.card-chamado{background:var(--cartao);border:1px solid var(--borda);border-radius:10px;padding:10px 12px;cursor:pointer;box-shadow:0 1px 2px rgba(0,0,0,.04)}.card-chamado:hover{border-color:var(--cereja)}.card-critico{border-left:4px solid var(--cereja)}.card-topo{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:4px}.card-numero{font-size:12px;color:var(--suave);font-weight:600}.card-titulo{font-weight:600;font-size:14px;line-height:1.35;margin-bottom:6px}.card-meta{gap:4px;flex-wrap:wrap;color:var(--roxo);margin-bottom:6px}.card-meta,.card-rodape{display:flex;font-size:12px}.card-rodape{justify-content:space-between;color:var(--suave)}.selo{color:#fff;font-size:11px;font-weight:700;border-radius:999px;padding:2px 9px;white-space:nowrap}.selo-vazio{background:#ece6df;color:var(--suave)}.selo-status{font-size:12px;font-weight:600;border:1px solid;border-radius:999px;padding:1px 9px;white-space:nowrap}.tabela-wrap{overflow-x:auto;background:#fff;border:1px solid var(--borda);border-radius:12px}.tabela{width:100%;border-collapse:collapse;font-size:14px}.tabela th{text-align:left;font-size:12px;text-transform:uppercase;color:var(--suave);padding:10px 12px;border-bottom:1px solid var(--borda);white-space:nowrap}.tabela td{padding:10px 12px;border-bottom:1px solid #f7efe7;vertical-align:top}.linha-clicavel{cursor:pointer}.linha-clicavel:hover{background:#fff8f2}.pos{font-family:var(--titulo);font-weight:700;color:var(--cereja)}.fila-titulo{font-weight:600}.fila-sub{font-size:12px;color:var(--suave)}.fila-motivo{font-size:12px;color:var(--roxo);margin-top:4px;max-width:520px}.tabela-edicao td{min-width:120px}.tabela-edicao td:nth-child(2){min-width:280px}.painel-periodo{display:flex;align-items:center;gap:6px;margin-bottom:14px;font-size:14px}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));grid-gap:10px;gap:10px;margin-bottom:14px}.kpi{background:#fff;border:1px solid var(--borda);border-radius:12px;padding:14px}.kpi-alerta{border-color:var(--cereja);background:#fff1f5}.kpi-valor{font-family:var(--titulo);font-weight:800;font-size:30px;color:var(--cereja)}.kpi-rotulo{font-size:13px;color:var(--suave)}.graficos{display:grid;grid-template-columns:repeat(auto-fit,minmax(380px,1fr));grid-gap:12px;gap:12px}.bloco{background:#fff;border:1px solid var(--borda);border-radius:12px;padding:16px;margin-bottom:12px}.bloco h4{margin-bottom:10px;font-size:17px}.bloco-topo{display:flex;justify-content:space-between;margin-bottom:8px}.barra-linha,.bloco-topo{align-items:center;gap:8px}.barra-linha{display:grid;grid-template-columns:150px 1fr 32px;grid-gap:8px;margin-bottom:6px;font-size:13px}.barra-rotulo{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.barra-trilho{background:#f7efe7;border-radius:999px;height:10px;overflow:hidden}.barra-valor{height:100%;border-radius:999px}.barra-n{text-align:right;font-weight:600}.barras-dia{display:flex;align-items:flex-end;gap:3px;height:160px}.barra-dia{flex:1 1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%}.barra-dia-v{width:100%;background:var(--cereja);border-radius:4px 4px 0 0;min-height:2px}.barra-dia-n{font-size:11px;font-weight:600}.barra-dia-r{font-size:10px;color:var(--suave);margin-top:3px}.criterios{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));grid-gap:12px;gap:12px;margin-top:10px}.criterio ul{margin:6px 0 0 18px;font-size:13px}.criterio li{margin-bottom:3px}.equipe-lista{display:flex;flex-direction:column;gap:6px;margin:10px 0}.membro{display:flex;justify-content:space-between;align-items:center;border:1px solid var(--borda);border-radius:10px;padding:8px 12px}.membro-inativo{opacity:.5}.equipe-novo{display:grid;grid-template-columns:1fr 1fr auto;grid-gap:8px;gap:8px}.aviso-identidade{background:#f4effb;border:1px solid #e0d6f0;color:#4b3673;border-radius:10px;padding:10px 12px;font-size:13px;margin:6px 0 10px;word-break:break-word}.aviso-identidade a{color:var(--cereja);font-weight:600}.mapa{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));grid-gap:10px;gap:10px;margin:10px 0}.chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:4px}.tabela-previa td,.tabela-previa th{font-size:12px;max-width:260px}.gaveta-fundo{position:fixed;inset:0;background:rgba(0,0,0,.25);z-index:20;display:flex;justify-content:flex-end}.gaveta{width:min(720px,100%);height:100%;background:var(--fundo);display:flex;flex-direction:column;box-shadow:-4px 0 20px rgba(0,0,0,.12)}.gaveta-topo{display:flex;justify-content:space-between;gap:12px;padding:18px 20px 12px}.gaveta-topo h2{font-size:22px;margin-top:2px}.gaveta-corpo{padding:14px 20px 24px;overflow-y:auto;flex:1 1;display:flex;flex-direction:column;gap:12px}.gaveta-chat{overflow:hidden}.grade-campos{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));grid-gap:10px;gap:10px}.campo{display:flex;flex-direction:column;gap:4px;font-size:13px;margin-bottom:8px}.campo span,.rotulo{font-size:12px;font-weight:600;color:var(--suave);text-transform:uppercase;letter-spacing:.3px}.bloco-desc,.bloco-ia,.bloco-resolucao,.bloco-resp{background:#fff;border:1px solid var(--borda);border-radius:12px;padding:12px 14px}.bloco-ia{border-color:#e0d6f0;background:#faf7fe}.resp-linha{display:grid;grid-template-columns:1fr 1.4fr auto;grid-gap:8px;gap:8px;margin-top:6px}.resp-acoes{gap:16px;margin-top:8px}.ia-linha,.resp-acoes{display:flex;flex-wrap:wrap}.ia-linha{gap:8px;align-items:center;font-size:14px}.ia-motivo{font-size:14px;margin:8px 0}.ia-aviso{font-size:13px;background:#fff7df;border-radius:8px;padding:8px 10px;margin:6px 0}.descricao{white-space:pre-wrap;font-size:14px;line-height:1.5;margin:6px 0 10px}.dados-abertura{display:flex;justify-content:space-between;gap:8px;flex-wrap:wrap;font-size:13px;color:var(--suave)}.anexos a,.dados-abertura a{color:var(--cereja);font-weight:600}.anexos{display:flex;gap:10px;margin-top:8px;font-size:13px}.bloco-resolucao{border-color:#cfe9d9;background:#f2fbf5}.bloco-resolucao p{margin-top:4px;font-size:14px}.gaveta-acoes{display:flex;justify-content:flex-end;gap:8px}.historico{display:flex;flex-direction:column;gap:8px}.hist{background:#fff;border:1px solid var(--borda);border-radius:10px;padding:8px 12px;font-size:14px}.hist-evento{background:transparent;border-style:dashed;color:var(--suave);font-size:13px}.hist-topo{display:flex;justify-content:space-between;font-size:12px;color:var(--suave);margin-bottom:2px}.comentar{display:grid;grid-template-columns:1fr auto;grid-gap:8px;gap:8px;align-items:end}.chat{flex-direction:column;height:100%}.chat,.chat-msgs{display:flex;gap:8px}.chat-msgs{flex:1 1;overflow-y:auto;flex-direction:column;padding-right:4px}.chat-vazio p{color:var(--suave);font-size:14px;margin-bottom:10px}.chat-sugestoes{display:flex;flex-wrap:wrap;gap:6px}.msg{padding:10px 12px;border-radius:12px;font-size:14px;line-height:1.5;white-space:pre-wrap;max-width:92%}.msg-user{background:var(--cereja);color:#fff;align-self:flex-end}.msg-assistant{background:#fff;border:1px solid var(--borda);align-self:flex-start}.chat-entrada{display:grid;grid-template-columns:1fr auto;grid-gap:8px;gap:8px}.modal-fundo{position:fixed;inset:0;background:rgba(0,0,0,.35);z-index:40;display:flex;align-items:center;justify-content:center;padding:16px}.modal{background:#fff;border-radius:14px;padding:18px 20px;width:100%;max-width:520px;max-height:90vh;overflow-y:auto}.modal-topo{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.modal-acoes{display:flex;justify-content:flex-end;gap:8px;margin-top:12px}.meus{max-width:820px;margin:0 auto;display:flex;flex-direction:column;gap:12px}.meu-card{background:#fff;border:1px solid var(--borda);border-radius:12px;padding:14px 16px}.meu-card h3{margin:4px 0 12px}.etapas{display:flex;gap:8px;margin-bottom:10px}.etapa{flex:1 1;display:flex;align-items:center;gap:6px;font-size:13px;color:var(--suave);border-top:3px solid var(--borda);padding-top:6px}.etapa-feita{color:var(--verde);border-top-color:var(--verde);font-weight:600}.etapa-bola{width:20px;height:20px;border-radius:50%;background:var(--borda);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:11px}.etapa-feita .etapa-bola{background:var(--verde)}.meu-info{display:flex;gap:16px;flex-wrap:wrap;font-size:13px;color:var(--suave);margin-bottom:8px}.alerta{color:#9b6a00;font-weight:600}.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:#2b2b2b;color:#fff;padding:10px 18px;border-radius:999px;font-size:14px;z-index:60;max-width:90vw}.toast-erro{background:#9b0030}@media (max-width:800px){.filtros{grid-template-columns:1fr 1fr}.filtros input{grid-column:span 2}.equipe-novo,.resp-linha{grid-template-columns:1fr}.container{padding:16px}}